UK Mobile Broadband Speeds Frustrate Users

A new YouGov survey has found that mobile broadband speeds are a problem for most broadband users in the UK, with slow connection speeds and poor network coverage at the top of the complaints list.

The poll found that 67% of mobile broadband consumers in the UK experience slow internet speeds, with 49% of users concerned with poor network coverage.

The YouGov survey (carried out on behalf of mobile data firm Acision) also noted that 45% of users struggled to connect to their mobile broadband service, with 40% experiencing regular connection loss of their service.

Overall, the data revealed that a whopping 84% of consumers who use mobile broadband for their smartphones, laptops, and other mobile devices encountered some of quality of service issue at some point.

Steven van Zanen, senior vice president marketing, mobile broadband, at Acision, said:

When reviewing the research, we identified three key areas where operators can deploy capabilities to raise QoS levels. The first one is defining fairness. When asked about the contentious issue of fair usage policies, 56% of research respondents were not aware if their operator had a fair usage policy in place and 71% were unaware that in many networks, 5% of users generate over 80 per cent of broadband traffic, causing slow download speeds and connection problems for all users. However, once aware of the issues surrounding the fair distribution of bandwidth, consumers responded positively to the option of allowing sophisticated fairness policies if this helped to improve the overall service.

[via acision.com]